Vulnerability report

Exploited in the wild High confidence Not in CISA KEV

CVE-2021-35232

Web Help Desk

SolarWinds / Web Help Desk · affected before 12.7.7 HF 1

Watch CVE-2021-35232 Browse KEV feed
Severity
CVSS 6.8 · Medium
Confidence
High
Exploit status
Exploited in the wild
EPSS
0.3%
First observed
—
Last observed
—

Decision summary

What security teams need to know first

Direct answers before the deeper technical record.

What it is

CVE-2021-35232 is an unauthenticated vulnerability affecting SolarWinds Web Help Desk. Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with local access...

Is it exploited?

Yes. Previdian tracks this CVE as a known exploited vulnerability. Confidence is high. Also confirmed by third-party sources.

Who is affected?

SolarWinds / Web Help Desk affected before 12.7.7 hf 1.

What should we do?

Prioritize remediation. Validate affected assets and apply vendor fixes on an accelerated timeline.

Overview

Hard coded credentials discovered in SolarWinds Web Help Desk product

Hard coded credentials discovered in SolarWinds Web Help Desk product.

Through these credentials, the attacker with local access to the Web Help Desk host machine allows to execute arbitrary HQL queries against the database and leverage the vulnerability to steal the password hashes of the users or insert arbitrary data into the database.

SolarWinds Affected
Web Help Desk
Before 12.7.7 HF 1
Published
27 Dec 2021
Exploitation Reported
27 Dec 2021
Attack vector
Local
Complexity
Low
Privileges
None
User interaction
None

CVE References

Exploitation evidence

Why Previdian marks this CVE as exploited

Third-party attestation and first-party sensor observation are shown separately so teams can judge the evidence chain.

Exploited in the wild

The Shadowserver

Recorded 27 Dec 2021

A trusted third party reported exploitation.

Known exploited vulnerability sources

Per-source evidence links for KEV attestations are available through the Previdian Pro API.

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Source Added
The Shadowserver First 2021-12-27 18:48 UTC

Detection

Operational artifacts and observed signals

Make the evidence actionable in scanner, SOC, and edge-control workflows.

Observed signals

Request targets
User-Agents
Callback hosts
0
0
0

Request targets and User-Agents available in Pro. Callback host details available in Enterprise.

Scanner coverage

No scanner integrations recorded yet.

Virtual patch status

No Previdian virtual patch is currently available. Future rules ship for ModSecurity, Cloudflare, and AWS WAF.

Learn about virtual patches →

No detection artifacts or sensor request patterns are available for this CVE yet.

Check back as sensor telemetry and scanner integrations are updated.

Risk and context

Severity, weaknesses, and research context

CVSS v3.1

6.8 Medium

Potential damage if exploited. Separate from whether attackers are using it.

CVSS:3.1/AV:L/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N

EPSS

0.3%

Estimated chance of exploitation in the next 30 days. Previdian's warning comes from evidence, not this score.

Weaknesses

Use of Hard-coded Credentials CWE-798

Timeline

From disclosure to observed exploitation

  1. 18:48 UTC

    CVE published

    Vulnerability disclosed publicly

  2. 18:48 UTC

    Added to Previdian KEV Feed

    High-confidence, third-party attested exploitation

  3. 00:00 UTC

    CVE ID reserved

    Identifier reserved by the CNA

Pro API

Automate this intelligence

Confidence, exploit status, sensor telemetry, PoCs, scanner integrations, mentions, and tags are available programmatically for VM, SOC, and CTI workflows.

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  • Evidence confidence and provenance
  • First-party sensor telemetry
  • PoC and scanner references
  • Affected versions and enrichment
  • Automation-ready JSON delivery

GET /api/v2/pro/kevs/CVE-2021-35232

Free JSON includes basic KEV fields 
{
  "cve_id": "CVE-2021-35232",
  "confidence": "High",
  "cvss_score": 6.8,
  "cvss_estimated": false,
  "epss_score": 0.003,
  "exploit_status": {
    "exploited_in_the_wild": true,
    "active_exploitation_observed": false
  },
  "sensor_telemetry": { "attempts": 0, "sensors": 0 }
}