Vulnerability report

Exploited in the wild High confidence Not in CISA KEV

CVE-2024-20404

Cisco Unified Contact Center Enterprise Server-Side Request Forgery

Cisco Unified Contact Center Enterprise · 12.6(2)

Watch CVE-2024-20404 Browse KEV feed
Severity
CVSS 7.2 · High
Confidence
High
Exploit status
Exploited in the wild
EPSS
22.6%
First observed
—
Last observed
—

Decision summary

What security teams need to know first

Direct answers before the deeper technical record.

What it is

CVE-2024-20404 is an unauthenticated vulnerability affecting Cisco Unified Contact Center Enterprise and 3 other products. A vulnerability in the web-based management interface of Cisco Finesse could allow an...

Is it exploited?

Yes. Previdian tracks this CVE as a known exploited vulnerability. Confidence is high. Also confirmed by third-party sources.

Who is affected?

Cisco Unified Contact Center Enterprise 12.6(2).

What should we do?

Prioritize remediation. Validate affected assets and apply vendor fixes on an accelerated timeline.

Overview

Cisco Unified Contact Center Enterprise Server-Side Request Forgery

A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct an SSRF attack on an affected system. This vulnerability is due to insufficient validation of user-supplied input for specific HTTP requests that are sent to an affected system.

An attacker could exploit this vulnerability by sending a crafted HTTP request to the affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated to the affected device.

Cisco Affected
Cisco Finesse
12.6(2) 12.6(2)ES1 12.6(2)ES2
Published
05 Jun 2024
Exploitation Reported
08 Jul 2026
Attack vector
Remote
Complexity
Low
Privileges
None
User interaction
None

Tags

nuclei_scanner

CVE References

  • CVE Record CVE.org · CVE Record https://www.cve.org/CVERecord?id=CVE-2024-20404
  • cisco-sa-finesse-ssrf-rfi-Um7wT8Ew sec.cloudapps.cisco.com · CVE Record https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurity...

Exploitation evidence

Why Previdian marks this CVE as exploited

Third-party attestation and first-party sensor observation are shown separately so teams can judge the evidence chain.

Exploited in the wild

The Shadowserver

Recorded 08 Jul 2026

A trusted third party reported exploitation.

Proof of concept available

GitHub

Recorded 09 Jun 2024

Public scanner or PoC coverage increases practical exploitability.

Known exploited vulnerability sources

Per-source evidence links for KEV attestations are available through the Previdian Pro API.

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Source Added
The Shadowserver First 2026-04-01 00:00 UTC

Detection

Operational artifacts and observed signals

Make the evidence actionable in scanner, SOC, and edge-control workflows.

Observed signals

Request targets
User-Agents
Callback hosts
0
0
0

Request targets and User-Agents available in Pro. Callback host details available in Enterprise.

Virtual patch status

No Previdian virtual patch is currently available. Future rules ship for ModSecurity, Cloudflare, and AWS WAF.

Learn about virtual patches →

Scanner Artifacts

Scanner and exploit-framework references linked to this CVE.

Scanner Reference Detected
Nuclei https://github.com/projectdiscovery/nuclei-templates/blob/main/http/cves/2024/CVE-2024-20404.yaml 01 Jun 2026

Risk and context

Severity, weaknesses, and research context

CVSS v3.1

7.2 High

Potential damage if exploited. Separate from whether attackers are using it.

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:N

EPSS

22.6%

Estimated chance of exploitation in the next 30 days. Previdian's warning comes from evidence, not this score.

Weaknesses

Server-Side Request Forgery (SSRF) CWE-918

Potential Proof of Concepts

These PoCs are unverified and could contain malware. Use at your own risk.

Cisco Finesse - Server-Side Request Forgery (SSRF)

nuclei · Created Unknown

Timeline

From disclosure to observed exploitation

  1. 14:21 UTC

    Public PoC available

    Public proof-of-concept code published

  2. 15:34 UTC

    Nuclei template available

    Scanner coverage available

  3. 00:00 UTC

    Added to Previdian KEV Feed

    High-confidence, third-party attested exploitation

  4. 16:14 UTC

    CVE published

    Vulnerability disclosed publicly

  5. 15:08 UTC

    CVE ID reserved

    Identifier reserved by the CNA

Pro API

Automate this intelligence

Confidence, exploit status, sensor telemetry, PoCs, scanner integrations, mentions, and tags are available programmatically for VM, SOC, and CTI workflows.

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  • Evidence confidence and provenance
  • First-party sensor telemetry
  • PoC and scanner references
  • Affected versions and enrichment
  • Automation-ready JSON delivery

GET /api/v2/pro/kevs/CVE-2024-20404

Free JSON includes basic KEV fields 
{
  "cve_id": "CVE-2024-20404",
  "confidence": "High",
  "cvss_score": 7.2,
  "cvss_estimated": false,
  "epss_score": 0.22644,
  "exploit_status": {
    "exploited_in_the_wild": true,
    "active_exploitation_observed": false
  },
  "sensor_telemetry": { "attempts": 0, "sensors": 0 }
}